If product is under warranty we will replace battery free of charge. If not under warranty we will charge for shipping.
If you still have concerns or questions, feel free to contact us at our Customer Service Hotline # 617-379-0023
There are two things that may be the reason for this problem.
32GB is the maximum capacity of memory card that the glasses can accommodate. We suggest using an official GoVision memory card which can be purchased on our website.